Troubleshooting

Last updated: 2026-10-23

Having issues? Find solutions to common problems below.

Recipe import not working

• Make sure you're pasting the full URL of the recipe page
• Some sites may block automated imports — try our browser extension instead
• For photos, ensure the text is clear and well-lit for best OCR results
• Free accounts include 25 imports a month, shown as a counter — imports aren't blocked at the limit. If you see a rate-limit message (100 imports/hour), wait a bit and try again

Recipes not syncing between devices

• Make sure you're logged into the same account on both devices
• Check your internet connection — sync requires an active connection
• On iOS, try pulling to refresh on the recipes screen
• Log out and log back in to force a sync

Can't find my imported recipes

• Check your All Recipes view — they might be in a different recipe book
• Use the search bar to find recipes by name or ingredient
• Check the book you picked on the import's save screen — the picker remembers your last-used book
• If the import failed, you'll see the error on the import screen — check the URL and try again, or paste the recipe text instead

Meal plan not showing recipes

• Make sure you've added recipes to specific calendar days
• Check that you're viewing the correct week using the date navigation
• Recipes may have been deleted — check the recipe still exists in your collection
• Try refreshing the page or restarting the app

Grocery list ingredients missing

• Only ingredients from meal plan recipes are automatically added
• Check that your recipes have ingredients listed
• Manually add items using the + button on the grocery list
• Items already in your pantry are subtracted from generated lists — add them to the pantry first

AI Assistant not responding

• The AI Cooking Assistant is a Premium feature — free accounts don't include AI credits
• Premium runs on an AI credit allotment (16/month or 200/year) — if you run out, credits refill at your next billing period (200-credit top-ups are available in the iOS app)
• Make sure you have an active internet connection
• Try clearing your browser cache or restarting the app

Cooking session code not working

• Sessions expire if left idle — at least ~4 hours after the last activity, longer for long recipes. Anyone actively cooking keeps the session alive, and participants get a "Still cooking?" check-in before it expires
• Starting or hosting a live session is a Premium feature — check that the host has Premium
• Make sure all participants are using the latest version of the app
• Check that the code was entered correctly — the letters are capitals